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ParentVUE FAQs

Q: Do I have to go to my child’s school to get the information necessary to create a ParentVUE Account?

Yes. We want to make sure that your child’s information is secure, so this needs to be an in-person transaction.

Q: I never got around to activating my ParentVUE account last school year. Do I need a new activation code?

Q: I used ParentVUE last year; do I need a new activation code for this school year?

Q: Can I use the same login for all my children enrolled in Elk Grove Unified Schools?

Q: I have multiple children attending EGUSD schools, but I’m only seeing some of them in ParentVue, what should I do?

Q: Can I login to ParentVUE with my email?

Q: What if I forget my ParentVUE password?

Q: I clicked on “Forgot Password” in ParentVUE and never received an email response. What do I do?

Q: What email address is the ParentVUE “Forgot Password” email sent from?

Q: Can two guardians have separate login information?

Q: Can I change my password?

Q: What do I do if I see inaccurate information through ParentVUE?

Q: Is there an app I can use?

Q: I don’t see Synergy Mail in my ParentVUE/StudentVUE mobile app. What should I do?

Q: How do I get push notifications on my app?

Q: How do I manage my push notifications?

Q: I tried to email my child’s teacher and got the following message on my computer “default email application has not been set up.” What does this mean?

Q: Is there another option besides using the email function in Synergy to send a message to my child’s teachers?

Q: How come I got an error when I selected My Teacher in Synergy Mail?

Q: How can I navigate from one child to another within the same ParentVUE account?

Q: What do the different attendance codes mean?

Q: How come grades are entered every few days for one of my children, whereas for my other child, it’s less frequently?

Q: I’m concerned about the fluctuation from day to day/week to week when it comes to my child’s overall grade. Why does it change so often?

Q: Can I check my child’s past report cards in ParentVUE?

Q: How can I Access State Score Reports in ParentVUE?

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